Clear answers before you book a photographer and videographer in Gilbert

It's $500. It holds your date for you alone, it comes off the total, and it is not refunded. When we hold a date, we say no to other families who ask for it.

Yes. After the deposit, the rest is paid in installments and is paid off one month before the event. We remind you of any late payment well ahead of time, never on the day of the event.

Yes, once, with 4 months' notice or more, and only if the new date is open. If those conditions aren't met, the change costs $500.

If you cancel with 4 months' notice or more, you lose only your $500 deposit. With less than 4 months, you lose everything you paid.

There's no need. We send you the digital contract through ShutterTerms with your package, what it includes and the price of each add-on, and you sign it from your phone.

At least 2 weeks before the event. We plan the time around the light. If the person being photographed is under 18, an adult from the family has to come with them.

A short list of who can't be missing from the group photos, the event itinerary one month ahead, and any surprise the family is planning. Changes are sent in writing.

Yes. Keep the secret from the guests, not from the photo and video crew. A surprise entrance looks better when the cameras are already where they need to be.

If two people get ready in different places, or if two quinceañeras celebrate together, one person can't be in both places. An additional photographer costs $500 for the first 4 hours, and an additional videographer $600.

Until 10:00 pm. After that, each extra hour costs $150 and is paid before delivery. We tell you honestly whether it's worth it, because after 10 the key moments have usually passed.

Not within 50 driving miles of Tempe, Arizona (I-10 and US-60). Farther away, travel expenses are agreed in writing in an addendum, well before the date.

Yes. Travel between locations, waiting time and weather delays count within the contracted hours.

The client. Parking, entry fees and similar venue charges are on you.

Guests can take photos with their phones. Another professional crew has to coordinate with us; if it blocks our shots, the coverage may end. For group photos we ask for a few seconds for our camera, and then everyone takes their own.

The crew can wait for the weather to pass (it counts as hours) or leave an event that isn't safe. Have a covered plan B and water for the guests.

We bring backup gear to every event. We use two video cameras at every event we film, and we keep backups in three places: the editing station, the studio server and an external drive. If the gear fails, there is a partial or full refund. If someone on the crew gets sick, we send another person from the studio; if no one is available, we refund everything.

We appreciate it. Please count us in the number of guests for the meal; an event of 8 to 12 hours leaves no other time to eat.

Usual delivery is counted from when you choose your photos: 2 to 4 weeks for photo only, and 4 to 8 weeks for photo and video. The contract sets the final timelines.

You do, online, within the 4 weeks after the event. If you don't choose in that time, the studio makes the selection and it is final.

One year. Download and back up your gallery within the first year.

Yes, for personal use: the downloads include that permission. Commercial use is not included. When you hire us, we send you a 20% discount code for professional prints ordered online.

Through your private online gallery, with the discount code.

At places where we have already worked: the Riparian Preserve at Water Ranch, Freestone Park, Agritopia, Val Vista Lakes and Layton Lakes. The guide gives each one's rules and the event we photographed there: quinceañera photo locations in Gilbert.

For a full wedding or quinceañera, from getting ready to the dance, our packages cover 8, 10 or 12 continuous hours. The blog guide has a sample hour-by-hour schedule: how many hours of photo and video you need (opens in a new tab).

If you want to relive the vows, the waltz and the speeches with their sound, you need video; if you want an album and framed prints, photo. The blog guide compares the three options: photo, video or both (opens in a new tab).

Ask what the package includes in writing, when they deliver, what happens if they get sick and how long they keep your files. The full list, ready to print, is on the blog: questions to ask a photographer before hiring (opens in a new tab).